Returns & Exchanges
At DOWSE, we want you to love your home. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all fragile home goods are securely wrapped to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return box.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing