Frequently Asked Questions
Everything you need to know about bringing DOWSE into your home.
What is the typical shipping timeframe for furniture items?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure careful handling and professional assembly.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How do I care for my DOWSE textiles and upholstery?
We recommend professional cleaning for all upholstered items. For smaller textiles like throws and cushion covers, please refer to the specific care label, as many are cold-wash or dry-clean only to preserve fabric integrity.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying purchases.
Are your wood products sustainably sourced?
Yes, sustainability is core to DOWSE. Over 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.